At KaiaMar, we strive to provide our customers with the highest quality vegan bags made from cactus material. However, we understand that there may be instances where you need to return or exchange your purchase. This Refund Policy outlines the guidelines and procedures for returns and refunds.

30-Day Return Policy:

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Initiate a Return:

To start a return, please contact our customer service team at info@kaiamar.co.uk. Once your return is accepted, we'll provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues:

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

 

Exchanges:

If you wish to exchange your item for a different size, color, or style, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.

If you have any further questions or need assistance with your return, please don't hesitate to contact our customer service team at info@kaiamar.co.uk. We are here to help!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kaiamar.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kaiamar.co.uk.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.