Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

We offer £5.00 flat rate shipping for domestic shipping. 

Estimated delivery time: 2 to 6 business days

International Shipping Rates and Estimates

We offer £10.00 flat rate international shipping

Estimated delivery time: 2 to 6 business days

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kaia Mar is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you