RETURN POLICY

  • What is the return policy?

We are sorry you didn't love our Kaia Mar products. 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

Please reach out to info@kaiamar.co.uk for more information. 

  • Do you offer exchange?

The Kaia Mar do not currently offer exchange.

  • What are the shipping options?

 

  • What are the international taxes, duties, etc. that I have to pay?

 

PRODUCT 

  • How do I make sure I order the right size?

All the straps come in a standard length, which can be adjusted according to your height. The main strap is 85cm. The second strap can be adjusted between 10cm/15cm/20cm. 

Largest (Tall) length : 85cm + 20cm = 105cm 

Medium length: 85cm + 15cm = 100cm

Small (Petite): 85cm + 10cm = 105cm

 

ORDER 

  • When will I receive my order?

When confirming your order, a tracking code should be send to your email address. If you have not received this code, please reach out to us. 

  • What do I do if I never received my order?

Please reach out to info@kaiamar.co.uk. Our team will take care of the rest.

  • What do I do if I received a defective order?

In the event that your order arrives damaged in any way, please email us as soon as possible at info@kaiamar.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

  • How do I make changes to an order I’ve already placed?

 

LOCATIONS 

  • Where are you located?
We are located in London. Our stocks are all stored in London.
  • How is the product made? Where do the materials come from?

The leather is made from cactus and it's sourced from Desserto in Mexico. The straps are made from recycled plastic bottles and it is sourced from Macro Eco Leather Co Ltd in China.

 

CUSTOMER CARE 

  • How do I contact your company if my question isn’t answered here?

Please email us in info@kaiamar.co.uk, our team will assist you